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send-pr(1)

NAME

       send-pr - send problem report (PR) to a central support site

SYNOPSIS

       send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
	       [ -P ] [ -L ] [ -s severity ] [ -V ]
	       [ --version ] [ -c address ] [ -a file ]

DESCRIPTION

       send-pr	is  a  tool  used to submit problem reports (PRs) to a central
       support site.  In most cases the correct  site  will  be  the  default.
       This  argument  indicates the support site which is responsible for the
       category of problem involved.  Some sites may use a local address as  a
       default.  site values are defined by using the aliases(5).

       send-pr invokes an editor on a problem report template (after trying to
       fill in some fields with reasonable default values).  When you exit the
       editor,	send-pr sends the completed form to the Problem Report Manage-
       ment System (GNATS) at a central support site.  At  the	support  site,
       the  PR is assigned a unique number and is stored in the GNATS database
       according  to  its  category  and  submitter-id.   GNATS  automatically
       replies with an acknowledgement, citing the category and the PR number.

       To ensure that a PR is handled promptly, it should contain one  of  the
       available  categories  to identify the problem area.  (Use `send-pr -L'
       to see a list of categories.)

       The more precise your problem description and the  more	complete  your
       information, the faster your support team can solve your problems.

OPTIONS

       -f problem-report
	      specify  a  file	(problem-report) which already contains a com-
	      plete problem report.  send-pr sends the contents  of  the  file
	      without invoking the editor.  If the value for problem-report is
	      `-', then send-pr reads from standard input.

       -s severity
	      Give the problem report the severity severity.

       -t mail-address
	      Change mail address at the support  site	for  problem  reports.
	      The  default  mail-address  is  the address used for the default
	      site.  Use the site argument rather than this option  in	nearly
	      all cases.

       -c address
	      Put address in the Cc: header of the message.

       -a file
	      Copy the specified file into the Fix: section.  Binary files are
	      uuencoded.

       -P     print the form specified by the environment variable PR_FORM  on
	      standard	output.   If  PR_FORM  is  not set, print the standard
       directly.  Using both the template and send-pr itself will help	ensure
       all necessary information will reach the support site.

FREEBSD CATEGORIES

       advocacy
	      This used to be for the advocacy WWW pages.  Not quite sure what
	      is used for now.

       alpha  Alpha processor specific problems.

       amd64  AMD64 processor specific problems.

       bin    Corrections or enhancements to system executables.

       conf   Corrections or enhancements to the system configuration files.

       docs   Corrections or enhancements to the manpages or other  documenta-
	      tion.

       gnu    Corrections or enhancements to the GNU contributed software.

       i386   Intel x86 processor specific problems.

       ia64   Intel ia64 processor specific problems.

       java   Problems related to Java.

       kern   Changes  or  enhancements to the architecture independent kernel
	      sources.

       misc   Problems that don't fit into any of the other categories.

       ports  Corrections or enhancements (including new ports) to  the  ports
	      collection.

       powerpc
	      PowerPC processor specific problems.

       sparc64
	      SPARC processor specific problems.

       standards
	      Standards conformance issues.

       www    Changes or enhancements to the FreeBSD website.

ENVIRONMENT

       The  environment  variable EDITOR specifies the editor to invoke on the
       template.
       default: vi

       If the environment variable MAIL_AGENT is set, its value is used as the
       path + command line arguments of the executable to be invoked for send-
       ing the problem report (which will be provided via standard input).
       This can be useful if you either use a MTA other than sendmail or  need
       to  provide  additional	parameters,  such  as  the  envelope sender on
       machines without a valid FQDN.
       Default value: /usr/sbin/sendmail -oi -t
       easily manage them.  Please remember the following guidelines:

       o  describe only one problem with each problem report.

       o  For follow-up mail, use the same subject line  as  the  one  in  the
	  automatic  acknowledgement.  It  consists of category, PR number and
	  the original synopsis line.  This allows the support site to	relate
	  several mail messages to a particular PR and to record them automat-
	  ically.

       o  Please try to be as accurate as possible in the subject and/or  syn-
	  opsis line.

       o  The  subject	and  the  synopsis line are not confidential.  This is
	  because open-bugs lists are compiled from them.  Avoid  confidential
	  information there.

       See  the  GNU Info file send-pr.info or the document Reporting Problems
       With send-pr for detailed information on reporting problems

HOW TO SUBMIT TEST CASES, CODE, ETC.

       Submit small code samples with the PR.  Contact the  support  site  for
       instructions  on  submitting  larger  test cases and problematic source
       code.

FILES

       /tmp/p$$     copy of PR used in editing session
       /tmp/pf$$    copy of empty PR form, for testing purposes
       /tmp/pbad$$  file for rejected PRs

EMACS USER INTERFACE

       An Emacs user interface for send-pr with completion of field values  is
       part  of  the send-pr distribution (invoked with M-x send-pr).  See the
       file send-pr.info or the ASCII file INSTALL in the top level  directory
       of  the	distribution  for  configuration and installation information.
       The Emacs LISP template file is send-pr-el.in and is installed as send-
       pr.el.

INSTALLATION AND CONFIGURATION

       See send-pr.info or INSTALL for installation instructions.

SEE ALSO

       Reporting  Problems  Using send-pr (also installed as the GNU Info file
       send-pr.info).

AUTHORS

       Jeffrey Osier, Brendan Kehoe, Jason Merrill,  Heinz  G.	Seidl  (Cygnus
       Support)

COPYING

       Copyright (c) 1992, 1993 Free Software Foundation, Inc.

       Permission  is  granted	to make and distribute verbatim copies of this
       manual provided the copyright notice and  this  permission  notice  are
       preserved on all copies.

       Permission  is granted to copy and distribute modified versions of this
       manual under the conditions for verbatim  copying,  provided  that  the

February 1993			     3.113			    SEND-PR(1)

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